Delivery Terms

Delivery rates to Ireland & United Kingdom

Standard next business day delivery charges to Ireland is €4.99. Shipping to Ireland is free for all orders over €60.

2 business day delivery charges to United Kingdom is £2.95. Shipping to United Kingdom is free for all orders over £50.

ORDER BEFORE 2 PM AND GET IT SHIPPED THE SAME DAY

Delivery Charges for the Rest of the World:

Delivery charges to the rest of the world may vary, please call +353 1 6855411 or email cs@rosnutrition.com for delivery rates and shipping time estimates. Shipping rates depend on delivery location, order size and weight.

Delivery Addresses:

  • For security reasons, we suggest that your billing and shipping address be the same for your first order.
  • It is recommended to provide a contact number and address type, e.g. home, office, work etc. in the shipping address section. This may help shipping companies to locate your address and agree a suitable delivery time with you.
  • Your delivery will be sent only when all delivery charges and surcharges (if applicable) have been paid in full.
  • In the event that no person can accept delivery, a card indicating location and time for a collection will be provided. Shipping companies (e.g. DPD Courier) will make two attempts to deliver your parcel otherwise it will be returned to ROS Nutrition.
  • A full refund will be provided for orders amended or cancelled on condition that the order has not already been dispatched from the ROS warehouse. Orders are usually dispatched within 24 hours of purchase. It is therefore recommended that you immediately call customer service for cancellations or amendments.
  • If you have ordered in error, changed your mind or wish to cancel your order based on medical advice, a surcharge will be deducted from your full refund unless your order has been cancelled within 24 hour of purchase or before dispatch.
  • If your order has been dispatched, please wait until it is delivered before cancelling the order. Order cancellation fees and delivery charges will be deducted from your refund except in the case of damaged OR defective goods. It is your responsibility to return the goods back to us in good condition. This does not affect your statutory rights. Please read all terms & conditions on our website carefully.
Surcharges: To cover handling, warehousing and administration costs, the following surcharges are applicable:
  • Orders under EUR 100 OR GBP 100 (excl. postage & packaging) will incur a surcharge of 10% with a minimum of EUR 5 / GBP 5 respectively (plus packaging and postage cost to re-send the goods if applicable).
  • Orders over EUR 100 OR GBP 100 (excl. postage & packaging) will incur a surcharge of EUR 15 OR GBP 15 (plus the cost of packaging and postage to re-send the goods).
  • There will be no additional fees or surcharges for orders cancelled the same day of order.
Delivery times quoted are estimates only, and ROS Nutrition shall not be liable for any delays caused except for those caused will-fully or negligently by ROS Nutrition.