and refresh the page.
1.1In the event where you wish to cancel your order, please call 00 353 1 4242276 or email email@example.com and quote your order reference number. The Customer must also provide an account number (e-mail ID for web-users) and any other relevant information as required by ROS Nutrition Group ltd.
If your cancellation has been approved, a Return Material Authorization (RMA) number will be issued to you by ROS Nutrition. RMAs are issued at the discretion of ROS Nutrition. and in accordance with its terms and conditions. RMA numbers are valid for fourteen (14) calendar days from their date of issue. Returned goods must be received before expiration of RMA number and returned goods will not be accepted beyond this date. Please allow adequate in-transit time on returning goods. RMA number should be clearly visible on product packaging address label.
In the event where goods have been delivered to you in error, please call 00353 1 4500990 or email firstname.lastname@example.org to arrange for a collection.
In the event that the goods received are damaged or defective, please call 00353 1 4500990 or email email@example.com and speak to one of our customer service representatives within two days of receiving the goods. You will be entitled to a full refund and we will arrange a suitable time for collection.
In the event where it is beyond our control to arrange a collection of the goods, we will reimburse you for all posting and shipping costs.
A photograph of the damaged or defective goods received will be required before authorisation of return. Upon authorisation, our customer service team will issue you with an RMA number (1.3) which you should display clearly in the address panel of the outer packaging for collection.
In the event where there is a discrepancy with the quality of any of our products, we will announce a product recall. RMA numbers (1.4) will be issued and all customers are asked to return affected products to ROS nutrition ltd within 14 calendar days along with completed RMA form (1.5). It is the legal obligation of the customer to return any such product. Once the product has been received, ROS Nutrition will issue a refund to the customer and wave any related outstanding payment.
Note:This policy does not affect your statutory rights
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